Support
How can we help?
PropertyTCO™ support helps owners, agents, appraisers, contractors, certifiers, and admins get the right next step without digging through the app. We can help with setup, reports, subscriptions, account access, and product questions.
Get help creating a property, mapping floors and rooms, adding assets, uploading photos, filling in key fields, and understanding what information matters most.
Ask about TCO Plus, report purchases, billing confirmations, receipts, renewal questions, or purchase access.
We can explain the difference between a PropertyTCO™ Owner Report and a PropertyTCO™ Verified Report, help with verification numbers, and route out-of-state Verified Report pricing requests.
Submit privacy questions, correction requests, account deletion requests, or role-access questions through the app or by email.
Reports
What support can provide
- PropertyTCO™ Owner Report: a professional property record generated from owner-entered property, asset, document, and cost-planning information.
- PropertyTCO™ Verified Report: a higher-trust report supported by a PropertyTCO™ review workflow. Verified Reports are currently offered in Utah, with out-of-state pricing available by request.
- Report lookup: use the Verify Report page to check whether a PropertyTCO™ Verified Report verification number matches a current PropertyTCO™ record.
Preferred support path
Inside the app, users can submit support requests tied to the role and workflow they are using. That helps PropertyTCO™ respond with the right context. Public email support is also available when direct written communication is needed.
Sales, reports, and property setup
For PropertyTCO™ Verified Report requests, Utah availability, out-of-state pricing, subscriptions, property setup, contractor interest, account access, or certifier applications, email sales@propertytco.com .
Account deletion and privacy requests
PropertyTCO™ supports in-app initiation of account deletion and privacy-related requests. For public contact outside the app, users can email service@propertytco.com and include the email address used with the account plus a short summary of the request. More detail is available on the account deletion page .
Legal and policy links
For privacy, terms, and account-related policy details, use the links below.